What format should I send my artwork in? If you are not sure if you have the correct artwork format just send it and we will let you know.
This is what we prefer:
Digital Files:
Native Adobe Illustrator files (vector art with paths) in an EPS format with all fonts converted to outlines.
Adobe Photoshop files in EPS or TIF format in a 300 resolution at the actual size.
Please list the fonts used if you know them.
B & W Printouts:
300 dpi resolution at actual imprint size.
Please make sure the art is crisp and clear.
What if I cannot get the artwork in the correct format? Send over whatever you have and we will evaluate and let you know what needs to be done. We will do whatever we can to make sure that your order is not held up because of artwork problems. Often times we can recreate your logo quickly with little or no charge. However, if your artwork is complex or we have difficulty reproducing it, we may have to charge you a small art charge based on the time spent fixing it. Typically we charge $40.00 per hour.
What is PMS Color Matching and why does my artwork spec have PMS numbers next to the color boxes? PMS stands for Pantone Matching System®. It is the standard color matching system that allows printers to choose a color without leaving it up to an individuals' subjectivity. Each color in the Pantone color chart corresponds to a particular number so that if you say your logo is royal blue, we can pick an accurate blue to recreate. PLEASE NOTE: Because computer monitors display colors in RGB format, the color that you see on your screen may not be accurately calibrated to the actual PMS color chart.
Where should I send my artwork? You can e-mail your artwork to: cheryle@takingitpersonallypromotions.com
For Larger Files you can FTP directly to our server. Please call for Login information.
How can I place an order? You can either order directly online (at the individual product page) or by calling us.
What if I receive my order and I'm not Happy? Is there a Guarantee? We do everything possible to prevent mistakes on orders. Before we begin production of your order you must sign off on a complete Order Confirmation and Digital color art-proof.
We Guarantee that we will ship your order exactly as you approved on your Order Confirmation and Art Spec and that it will arrive On-Time and error-free. In the event that your order is incorrect we will replace the goods and do whatever is necessary to make sure that you are 100% satisfied with your purchase and your experience. We have a 10+ year impeccable reputation for service & quality and take customer satisfaction very seriously.
Keep in mind that we will be happy to send you a sample and encourage you to take advantage of this offer whenever possible.
Can I order a sample before I purchase a product. Absolutely. However, we reserve the right to inquire about sample requests and will refuse to accommodate any request we feel is abusive. Our standard policy is that we do not charge for samples under $8.00 if you provide us with your shipping account number. Otherwise we may choose to charge you for samples.
What is an Over/Underrun? Because we produce items in bulk, we always try to run a few extra pieces in case there are quality issues. We want to make sure that you receive the best items we produce. Depending on the item that you order, that quantity can vary from 5% - 10%. We make every effort to meet your quantity exactly, but overruns are billable unless prior arrangements are made. This is a standard practice in our industry.
How do you ship my items? The shipping method is determined by your in-hands date, location of your destination, time-frame and cost factors. Shipping is charged at prevailing freight rates by carrier and we can ship on your account if you would like.
What are Set-up Charges? Custom imprinting your logo on an item requires printing plates, film, setting up the engraving laser or embroidery tape charges (just to name a few). These costs are independent of the actual costs of imprinting and are set-out under the "Set-up" section of your order confirmation. Although these are one-time costs, for certain items there are re-set charges, which will also be noted separately.
How can I find out the status of my order? Just call. Please have your job number or customer name handy and we can answer your questions immediately. Keep in mind that you will receive a confirmation and your tracking information on the day that your order ships.
Please advise us ahead of time if your in-hands date is firm or if you need your items by a particular time of day. Unless we are notified otherwise, we assume that the standard production time is appropriate. Also, please note that we reserve the right to adjust delivery times based on customer need. In other words, we may change your ship date by a day or so in order to accommodate a customer with a rush request. We will notify you immediately if we choose to do so.
